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HCSP-Presales-Service(AICC) V1.0 free download braindumps & H21-287_V1.0 latest exam test

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q70-Q75):

NEW QUESTION # 70
Which AICC architecture pattern is most resistant to a "split-brain" scenario in a high-availability cluster?

A. Relying on the network heartbeat alone.
B. Using a single quorum disk witness.
C. Manual intervention by an administrator.
D. Implementing a third-party witness service or a tie-breaker node in a separate fault domain.

Answer: D

NEW QUESTION # 71
In AICC reporting, what is the significant difference between "Service Level" and "Service Level Target"?

A. They are identical terms.
B. Service Level applies to emails, and Service Level Target applies to calls.
C. Service Level Target is managed by the IVR, and Service Level is managed by the ICD.
D. Service Level is a historical calculation, while Service Level Target is a goal set in the configuration.

Answer: D

NEW QUESTION # 72
Which factor is the most significant when determining the required storage capacity for a call recording system in AICC?

A. The size of the CRM database.
B. The number of recorded hours per day, the audio codec used, and the retention policy.
C. The total number of calls per month.
D. The number of agents.

Answer: B

NEW QUESTION # 73
When designing an AICC solution for a global enterprise, which factor is most important for ensuring consistent service levels across all regions?

A. Using the same hardware in every data center.
B. Using a single, global SIP trunk provider.
C. Centralized management and monitoring with localized configuration where needed.
D. Forcing all agents to work in the same time zone.

Answer: C

NEW QUESTION # 74
Which factor is most critical when designing the user experience (UX) for the IVR self-service system?

A. The background music should be popular songs.
B. The IVR should never transfer the caller to an agent.
C. The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.
D. The voice of the recorded prompts should be very friendly.

Answer: C

NEW QUESTION # 75
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